Terms and Conditions VITOM Apartments Ostrava
Commercial and Cancellation terms
1. Price and services
The price charged will be that given in the confirmation voucher (when booked through a travel web or agency ) nevím, zda něco takového máte or – in other cases - that given in the current hotel pricelist which you can find in our web sides, leaflets etc.
The hotel management is entitled to change the agreed conditions of accommodation under circumstances beyond the control (Force Majeure).
2. Cancelation terms
The Client/Customer is entitled to cancel the confirmation voucher under such conditions:
- if cancelled 48 hours before arrival – no charge
- in less than 48 hours before arrival – 50 per cent (50%) of the total price will be charged.
In case of groups the individual cancellation fee can be agreed.
The hotel management will not charge the cancellation fee in case of: death of a member of the family, hospitalization of the Client/Customer or a member of the family, serious disease, conscription order, natural disaster. The Client/Customer is obliged to submit to the hotel management the documentary evidence for the above mentioned reasons within three days at the latest.
These Commercial and Cancellation terms are an integral part of the accommodation order and the confirmation voucher.